Refund policy

If you have already received the order and it has a problem or if for some reason it is not satisfied, you can exchange, within 15 days from the date of the invoice.  

To make the exchange, send an email to orders@oliomel.com, indicating the order number and the reference to exchange, so as to forward your order.  

The Olio Mel  It has the right to refuse returns whose communication has been done after the deadline, in which articles that are not under the same conditions under which they were purchased, or in the case of articles pointed out as non -refundable.

The packaging of the article is an integral part of the article. Must return the articles and their packaging in perfect condition. Otherwise it will not be possible to accept and process the return.

Not refundable or eligible for exchange: pacifiers.

If in doubt, do not hesitate to contact us by telephone (+351 912775157), email (orders@oliomel.com) or contact form.